Alizoa Voyages (AV) defines its special conditions of sale (CPV) according to the specific features of its trips. Any purchase of a trip implies acceptance of these conditions. In the event of any discrepancy between the CPVs on display at the Agency and those on the website, the latter shall prevail.
1 – REGISTRATION AND PAYMENT
1.1. Registration
You can register for our trips with one of our advisors (in-store or by telephone) or via our website www.alizoavoyages.com. Your registration is definitive upon receipt of the completed, dated and signed registration form (BI), or upon payment of a deposit or validation of the BI via our website using the online registration procedure (subject to confirmation by AV, taking into account the physical aptitudes required for these trips).
1.2 Payment terms, as applicable :
a) For all registrations on our trips (excluding cruises and/or boat accommodation).
– More than 35 days prior to departure, payment of a deposit of 30% of the total price upon registration and payment of the balance no later than 35 days prior to departure;
– Less than 35 days before departure date, payment of the total cost of the trip, including registration fees and insurance premium.
For all registrations, a fee of €10 per contract will be charged for all proposed tours. Airline fees are 45 € / person for long-haul flights, 30 € for medium-haul flights.
and €10 for short-haul.
For all payments, you will receive an invoice within 15 days of receipt. The balance of the trip price must be paid, without any reminder from us, no later than
45 or 35 days before departure, as the case may be. Any delay in the payment of a deposit or the balance may be considered as a cancellation for which the following will apply
cancellation fees as per article 4.
2 – TRAVEL INFORMATION
2.1. Administrative and health formalities
Before registering for your trip, you must check that each traveller is in possession of a valid passport or other document that meets the following requirements
required to transit through and/or enter the country(ies) of travel. For any trip to South America and/or Asia whose international flights may transit through the United States of America, we invite you to check that your passport and personal situation allow you to transit through the United States of America. In its travel offer, AV provides information on customs and health formalities for French nationals. Travellers of French nationality are responsible for checking that they are in possession of the following documents in particular
administrative and health requirements for the trip. People of other nationalities should find out about the administrative formalities (visas, etc.) and health formalities (vaccinations, etc.) required from the relevant embassies and consulates before registering and travelling. French nationals who are unable to board a flight due to a lack of police, customs and/or health documents will not be entitled to any refund of the cost of their trip. AV cannot, under any circumstances, be held responsible for the consequences of the traveler’s failure to comply with police, customs or health regulations prior to or during the trip (e.g. loss of identity papers and/or plane tickets…).
2.2. Information on safety and health risks
Before you leave, AV recommends that you regularly consult the French Ministry of Foreign Affairs’ country fact sheet(s) for your trip (destination and transit countries) on the website
Internet www.diplomatie.fr,rubrique “Le Français et l’étranger” or call 01.43.17.86.86 (cellule de veille). Health risks: We invite you to consult regularly the information issued by the competent authorities on the health risks of the country/countries where you are traveling, and to follow the health recommendations and measures to combat these risks, available on (1) the websites www.santesports.gouv.fr (Ministry of Health), www.who.int/en/ (World Health Organization), (2) in the “Health information” section on our home page, where you can access information and recommendations regularly posted online by Dr Michel Adida, a specialist in travel health risks, and ask him free questions by e-mail via “Other questions” in the “Health information” section, or (3) on request from our advisors.
3 – MODIFICATIONS REQUESTED BY THE CUSTOMER BEFORE DEPARTURE
Any request for modification made by the customer in respect of any of the services included in the trip, after registration and prior to the issue of tickets or other vouchers, will be
if AV is able to meet this request and if it is made more than 45 days before departure date for cruises or 35 days before departure date for other trips, a fee of €50 per person will be charged, excluding the cost of issuing one or more tickets. Any modification of air or ground services, or any request to change the spelling of the customer’s name, after the issue of registered documents (plane tickets, etc.), made less than 35 days before the departure date of the trip will be considered as a cancellation by the customer, followed by a new registration. Cancellation fees may be charged in accordance with the cancellation fee schedule below.
4 – CANCELLATION CONDITIONS AND CHARGES
4.1. If you find yourself obliged to cancel your trip, you must inform your insurance company and AV by any written means, allowing for acknowledgement of receipt, as soon as
occurrence of the event giving rise to the cancellation. The date of issue of the written notice will be taken as the cancellation date for invoicing purposes. We would like to draw your attention to the fact that the insurance company will assess the date of the event that led to your decision to cancel your trip, based on the documents you provide directly to the insurance company, before agreeing to reimburse you for cancellation costs.
4.2. Fee schedule for total cancellation, unless otherwise specified (§4.4.)
4.2.1. Cancellation fees for all AV travel services, EXCLUDING AIR SERVICES, with the exception of cruises and/or those involving accommodation in
If you wish to cancel your boat, you will be charged the cancellation fees set out below and, where applicable, those set out in articles 4.3 and 4.4 below:
– From 60 to 31 days: 25% of the total price of the trip*, with a minimum of €200 (trips abroad) and €100 (trips in mainland France).
– From 30 to 21 days: 35% of the total trip price*.
– From 20 to 14 days: 50% of the total price of the trip*.
– From 13 to 07 days: 75% of the total trip price*.
– Less than 7 days before departure: 100% of the total price of the trip* (see “Total amount” in the “Prices” section of the registration form).
4.2.2. Cancellation fees for cruises with accommodation on a boat, the cancellation fees below and, where applicable, those in articles 4.3 and 4.4 below will be charged:
– More than 120 days before departure: 35% of the total price of the trip* or 100% of the price of the plane tickets if the deposit is less than this amount;
– From 119 to 46 days: 60% of the total price of the trip* ;
– Less than 45 days: 100% of the total price of the trip*.
* See “Total amount” in the “Prices” section of the registration form.
4.3 Partial cancellation fee schedule
If one or more travellers registered on the same booking form cancel(s) their participation in a trip maintained for the other participants, the above cancellation fee schedule (article
4.2.1 and 4.2.2) will be calculated for passenger(s) who cancel(s) on :
– The amount of the nominative services not consumed at the date of cancellation – And — – The share of the shared services of the trip maintained (rental, accommodation…).
4.4. Other terms and conditions
In addition to the costs set out in the above rates, 100% of the cost of an airline ticket will be deducted. When several customers are registered on the same BI and
one of them cancels their trip, the cancellation fees are deducted from the sums collected by AV, regardless of who made the payment. In the event of cancellation, for any reason whatsoever, the customer will not be reimbursed for any expenses incurred outside the scope of the trip contracted with AV, such as transportation to the place of departure and return home, obtaining visas, travel documents or vaccinations.
5 – INSURANCE
AV invites you to subscribe to one of our insurance packages. We invite you to check that you do not already benefit from these guarantees. The general and special terms and conditions of these
Insurance policies can be viewed in our branches, at www.alizoavoyages.com or on request. We invite you to read them carefully. It is your responsibility, before or during your trip, to personally contact the insurer or other company that covers you for your trip in order to activate the insurance.
5.1. Insurance Contract
Cancellation insurance must be taken out at the same time as the trip. It is valid only in the event of cancellation before the date of departure of the trip and for a specific list of events.
5.2. Travel insurance claims procedure.
In the event of cancellation or any other incident covered by the contracts, you must contact the insurer directly, specifying the contract number.
6 – AIR TRANSPORT
6.1. Airlines
When you register, AV will provide you with the identity of the airline(s), known at that time, likely to operate your flights. In case of modification, after your registration,
AV undertakes to inform you of any changes in the identity of the air carrier(s) as soon as it becomes aware of them before your departure. AV is committed to ensuring that all airlines operating from France are authorized by the relevant administrative authorities to serve French territory. The European list of banned airlines can be consulted at http://ec.europa.eu/transport/ air-ban/list_fr.htm or requested from AV. Flight schedules may vary up to a few days before departure, depending on traffic authorizations issued by the relevant authorities. To avoid any risk of confusion between different notices, we will only provide you with timetables confirmed by the company. Please note that any flight can take place at any time on the day of your trip, from midnight onwards, and may sometimes require you to check in at the airport a few hours before the start of that day, up to a maximum of 3 hours before.
CGV ALIZOA
6.2. Conditions of carriage
The airline’s general and special conditions of carriage are available on the airline’s website or on request.
In accordance with the Warsaw Convention, the airline may modify schedules, routes, departure and arrival airports without prior notice. In view of the
conditions applied by the airlines (scheduled or charter flights), if the passenger fails to check in for the outbound flight or one of the flights in a series of flights (air pass), the return flight or other flights in the series will be automatically cancelled by the airline. The passenger must then purchase a new ticket(s) at his or her own expense, depending on the availability of seats, in order to continue his or her journey. If, in the event of modifications by the company, in particular due to technical, climatic or political incidents outside AV, delays or cancellations or strikes outside AV, additional stopovers, changes of aircraft, route, political or climatic events, the passenger decides to cancel the trip, he/she will be charged the cancellation fees mentioned in article 4 above. AV will not reimburse expenses (cabs, hotels, transport, catering, etc.) once the customer is under the airline’s protection. In the event of a delay in transportation to or from the trip and/or damage to or loss of baggage, denied boarding (overbooking) and/or flight cancellation by the airline, we recommend that the traveler retain all original documents (tickets, boarding passes, baggage vouchers, etc.) to enable him/her to assert his/her rights against the airline, and to request any written proof from the airline in the event of denied boarding (overbooking) or flight cancellation (hereinafter referred to as the “Proofs”). As soon as possible, given the short deadlines imposed, the passenger will send the airline his claim with a copy of the supporting documents and will keep the originals.
6.3. Pre-trip and return transport
If you are organizing your own pre- and post-trip services (transport, hotel, etc.) to the place where the trip begins and to your home on your return, we recommend that you
purchase services (travel tickets, etc.) that can be modified and/or reimbursed, and allow sufficient time for transfers between airports/railways stations. In the event of a case of force majeure, an unforeseeable and insurmountable act of a third party or the traveler’s own fault that modifies the services of your AV trip and implies changes to the above services, AV will not reimburse the costs incurred.
7 – PRICES
7.1. Accompanied tours
The applicable prices are those available on the website for your tour. The price per tour and per passenger is based on the minimum number of participants specified in the tour offer.
. For a lower number of participants, the technical conditions for carrying out the trip are different and may lead us, in order to guarantee the departure or due to special circumstances (expeditions, exceptional trips) specified in our offer, to invoice you an additional “small group” price no later than 21 days before the departure date of the trip, it being specified that AV will reimburse you if additional registrations complete the tour.
7.2. All other trips
We give you an indication of the budget for a trip without transport, so that you can personalize your trip by choosing the dates, services and mode of transport. The price of
travel will be the one mentioned on your personal quote issued by AV, with a validity date.
7.3. All AV trips
On registration, the price of the trip is firm, definitive and payable in euros. However, in accordance with the law, up to 30 days prior to departure, we may make adjustments upwards or downwards, as soon as
if they are not significant, with no possibility of cancellation free of charge on your part, for the following two reasons 1. variations in the cost of transport, linked in particular to the cost of fuel, and/or 2. changes in fees and taxes relating to services provided, such as landing, embarkation and disembarkation taxes at ports and airports. AV will invoice you for the full additional cost. Your refusal to pay this price adjustment will be considered as a cancellation. If one or more travellers registered on the same booking form cancel(s), the trip may be maintained as long as the participants have paid AV, prior to departure, for any additional costs for services that have had to be modified due to the cancellation of the traveller(s). All
refusal on the part of the remaining traveller(s) to pay this adjustment will be considered as a cancellation on the part of the traveller(s) concerned, with application of the scale in article 4.
8 – SPECIAL TERMS AND CONDITIONS OF OUR TRIPS
8.1. We do not know the exact flight times at the time of publication of our travel offer (brochures and website). Consequently, as a precaution, AV considers that the first and second
The last day of the trip is entirely devoted to transport, even though these days may include travel services (accommodation, meals, sightseeing…).
8.2. The only services considered contractual are those mentioned on the data sheet available when you register with Alizoa Voyages or on the website www.
alizoavoyaages.com. All our trips (unless otherwise stated) are based on double occupancy. Where possible, Terres d’Aventure can arrange a single room for you, at an additional cost. In the event of any contradiction between the information on a trip contained in our offer (brochure, website, etc.) and that in the detailed trip specification sheet available from AV or on its website when you register, the latter will prevail.
8.3. If you wish to leave before the departure date of your planned trip, return later or leave from your home town, this is possible. AV can offer you these
made-to-measure fittings. This service will be billed at €60 per passenger, excluding ticket surcharges.
9 – GROUP SIZE – MINORS
9.1. Unless otherwise stipulated, the maximum group size for our trips is 30 people. However, the maximum number of participants may be exceeded by one if the last participant
who registers wishes to travel with another person. Our services will remain unchanged and the conditions of your trip will remain the same. Exceptionally, we may have to cancel a departure if the minimum number of participants is not reached. You will be notified of this decision no later than 21 days before the initially scheduled departure date. An alternative solution may be proposed to you. If the proposed alternatives do not suit you, your payments will be returned in full, without further compensation. All expenses incurred by you remain your responsibility (purchase of province/Paris tickets, hotel, travel equipment, etc.).
9.2.AV accepts travelers who have reached the age of 18. Applications for minors who will be travelling unaccompanied by their parents or guardians, and subject to AV’s prior agreement, must be signed by the father, mother or legal guardian and marked “agreement of father, mother or guardian”. Before setting off on their trip, travelers under the age of 18 must be in possession of the identity or police documents required for travel abroad, as well as an authorization to leave mainland France. For minors traveling with a parent, guardian or other adult, please ensure that you have the necessary documents for the accompanying minor (family record book and national identity card or passport and, if applicable, authorization to leave the country). Underage travelers must also carry their parents’ contact details (name, address and telephone number) at all times during the trip, so that they can establish direct contact with them.
10 – LIABILITY
In accordance with article L. 211-17 of the C. Tourisme, AV cannot be held responsible for the consequences of events beyond its control, in particular – Loss or theft of tickets for air travel by
Failure to present or presentation of expired or insufficiently valid identity and/or health documents (national identity card, passport, visa, vaccination certificate, etc.) or documents that do not comply with the information given on the travel offer and registration form, in the case of French nationals, and/or at the customs or check-in police station. In the event of failure to check in (including late boarding), 100% of the total cost of the service will be retained. – Incidents or unforeseeable and insurmountable events by a third party such as: war, political unrest, strikes outside AV, riots, technical or administrative incidents outside AV, airspace congestion, bankruptcy of a service provider, bad weather, delays (including delays in mail dispatch services for sending airline tickets, passports, etc.), breakdowns, loss or theft of luggage or other personal effects of travelers. Delay(s) caused by any of the aforementioned events, as well as any resulting changes to the itinerary/program, will not entitle AV to any compensation whatsoever, in particular due to a change in the originally planned duration of the trip or a delay at a stopover. Any additional costs incurred as a result of a disruption (taxes, hotel, parking, ticket redemption, etc.) will be charged to the passenger. – Cancellation due to circumstances beyond one’s control and/or for reasons relating to the safety of travellers and/or by order of an administrative authority. AV reserves the right to modify dates, schedules or itineraries if it deems that the safety of the passenger cannot be guaranteed, without the latter being entitled to claim any compensation.
11 – CLAIMS
Except in cases of force majeure and without prejudice to any legal action, all claims must be addressed to Alizoa Voyages Service Clients – 02, rue du Port – Résidence Perle des Roches – 97434 – France.
Saint Gilles Les Bains, by registered letter with acknowledgement of receipt as soon as possible following the date of return from the trip, accompanied by supporting documents.
12 – PERSONAL INFORMATION
You have the right to access, modify, rectify and delete your personal data (art. 38 et seq. of the amended French Data Protection Act of 8.01.1978) that AV has collected. This data can
be transmitted to our partners for commercial prospecting purposes. To exercise your rights or if you do not wish your data to be passed on to third parties, please contact Customer Services.